Refund Policy
Customer satisfaction is important to VapeGlo. If an order arrives damaged, defective, or incorrect, customers should contact our support team promptly.
Eligible Returns
Returns may be considered for:
• Damaged items received during transit
• Incorrect items shipped by mistake
• Defective products where applicable
Non-Returnable Items
For safety, hygiene, regulatory, or product integrity reasons, certain products may not be eligible for return once opened or used.
Return Request Process
1. Contact customer support.
2. Provide order details and photographs when requested.
3. Our team will review eligibility.
4. Approved returns will receive return instructions.
Refunds:
Approved refunds are generally processed to the original payment method. Processing times vary depending on the payment provider.
Order Cancellations:
Orders may only be cancelled before fulfillment. Once an order has shipped, cancellation may no longer be possible.
Contact Support:
For assistance regarding returns or refunds, contact our customer service team.